Rapport · Product + Engineering + Design case study

Same intelligence. A different working day.

A tablet made sense for one environment. A high-volume customer already lived at a PC, so the product needed to fit the desk rather than introduce another device.

Explore the decisions

ReactShared interface
ExpoCross-platform app
TypeScriptWorkflow logic

The decisions

Three decisions, the reasoning behind each, and what changed as a result.

Fit the working environmentWorkspace prototype

One workflow did not fit every desk

They already worked at a PC. The product needed to fit.

Advisor workspaceRecording

Start your service day

Conversation context

“Could you walk me through when you first noticed the tire issue?”

Today’s appointmentsMaya Patel 10:45

Brake vibration · 30K service

Robert Kim 11:15

Oil change + tire rotation

Design around the device and attention the customer actually has.

How it works

A quick guide to the interactive flow on this page.

Dynamic contentClick each step to see a different part of the story.

The outcome

A desktop experience on the shared foundation.

The new frontend fits desk-based work while reusing the backend. A shared visual language gives recording, review, and privacy states consistent meaning.