Everything I’ve built, in one place.

• ProductEngineeringRebuilding Rapport around manager decisions.A manager dashboard built in seven hours from a written plan, followed by evidence-led investigation, resumable processing, and measured pipeline improvements.Read the case study
• 45 secProductThe adoption problem behind the roadmap.Following the work at the service desk to find where adoption breaks, then turning the findings into a ranked roadmap.Read the case study
• 45 secProductThe AI feature I stopped building.Why accurate follow-up context deserved attention before automated customer messages.Read the case study
• 43 secProductTwo personas. One intelligence layer.The same conversation signals serve private advisor coaching and a manager’s view of the team, with different permissions and next actions.Read the case study
• 45 secProductTesting the data before betting on it.Checking historical customer records against the live workflow before committing to an integration strategy.Read the case study
• 45 secProductA relationship is more than a transaction.A relationship-scoring prototype using sample data, exploring how conversation signals could help reveal disengagement over time.Read the case study
• 40 secEngineeringCustomer intelligence from hours of audio.Separating conversations, speaker roles, promises, and customer risks into evidence people can check and use.Read the case study
• 40 secEngineeringWhen the CRM goes down.A transactional outbox, retry backoff, and a circuit breaker keep application writes separate from external CRM delivery.Read the case study
• 40 secEngineeringUnblocking a product without the API.An OCR and import path turns the existing appointment sheet into a usable advisor queue while the direct integration remains a future path.Read the case study
• 40 secEngineeringOne bad row should not stop the import.Tenant boundaries, duplicate handling, and row-level savepoints isolate failures. The film separates illustrative import data from recorded test results.Read the case study
• 40 secEngineeringLetting the intelligence evolve.Backward-compatible extraction schemas are implemented. Versioned raw events and a less coupled ingestion architecture are presented as a proposal.Read the case study
• 1:45DesignRedesigning the service advisor’s day.The friction in an early tablet workflow, the research behind a redesign, and the interface decisions that followed.Read the case study
• 1:00DesignThe interface became a system.A new customer’s working environment reshaped the product, from desktop capture to a shared visual language.Read the case study
• 45 secDesignThe data behind the workflow.Looking at documented recommendations and customer decisions to decide what a useful follow-up workflow should support.Read the case study

Project · Founding engineer

Rapport

Making conversation intelligence useful for automotive service teams. Read it three ways:

Product Design Engineering

Product studies

Four working demos, each built around one hard part of the same kind of work.

• Conversational intelligence

  Evidence Desk

  Know why something needs attention: the recorded words behind a flag, and a decision kept on record.

  Working demo · synthetic data

  Read the study Try the demo

• Product UX and workflow design

  Flow Desk

  One place to keep the person, the evidence and the next step together, without losing context.

  Working demo · synthetic data

  Read the study Try the demo

• Engineering and reliability

  Recovery Console

  Reconnected does not always mean recovered: see what survived, what is still waiting, and what needs a deliberate retry.

  Simulator · not deployed

  Read the study Try the demo

• Automotive customer experience

  Clear Decisions

  Know what happens next, before you need to ask: clear updates and a choice you can review before confirming.

  Working demo · synthetic data

  Read the study Try the demo

Studies and consulting

• Research

  The denominator changed the decision

  One store’s records showed the gap was in recommendations on record, not in how often customers said yes.

  Open

• Visual system

  Collective Signal

  Roles, states and contrast decisions for a shared interface language.

  Open

• Personal piece

  Rearview, the night drive

  The same work told as a drive from San Diego to San Francisco. Optional, and slower.

  Open

• Consulting

  Two clean-energy startups

  Customer discovery for one team, finding who would buy before anything was built; a faster data pipeline for the other.

  Consultant · research and data engineering

  Open